Privacy Policy
How we keep your personal information safe
This Privacy Policy explains how any personal information you provide on our website, telephone booking or application form is processed, stored and if you have granted us permission, contact you from time to time.
This policy is designed to protect you, our users, by informing you what personal information is collected, what we do with that information, with whom we share it, and the methods we use to collect it. Your use of the Windermere Lake Cruises Ltd's consumer websites and any micro-sites is subject to your agreement with this policy.
Windermere Lake Cruises Ltd is proudly committed to complying with the Data Protection Acts 1988 and 2003 and any digital marketing efforts we undertake adhere strictly to its provisions. This privacy policy has also been updated to reflect the General Data Protection Regulation (GDPR) from May 2018 and consequent UK GDPR from 1 January 2021.
Contents
Our website: Information we collect and how we do this
- Browsing our website
- Contacting us via our website
- Purchasing a ticket online
- Chatting to us via our website
- Subscribe and receive our marketing emails
- Cookies, security and conditions of use
Personal Information that is collected from offline sources
Use of information by third parties
Your rights and how to get in touch
Our website: Information we collect and how we do this
We use our website to provide accurate information about our services, to communicate with you via live chat, web form or email and give you the opportunity to purchase advance tickets online.
To help best provide a better service to you, we sometimes need to collect some personal information. This collection of this data is limited and voluntary.
As a user of our website, you may opt-in to receive information from us, in which case we will require more personal data from you. We understand the importance of privacy and security and we aim to be totally transparent on how we collect data, what we hold and how it is used and stored.
The information below shows in detail what data we collect from our website:
Browsing our website
When you browse our website we use analytics software to identify trends of our users. This information isn’t personally identifiable information (PII) and the collection of such data is common practice for most commercial websites.
| What we collect | Notes |
|---|---|
| • Google Analytics data (your browser, screen size, language etc.) • Click trails • Cookies on your PC • IP Address | No personal information is stored and we use Google Analytics simply as a Data Processor. Find out more about the data that Google analytics uses. Find out more about what anonymous data we collect on our website, please see website data section below. Find out more about the cookies that we use and place/read on your PC. |
Contacting us via our website form
If you want to contact us via the website, we ask that you fill out a small form with your contact information and the nature of your enquiry.
| What we collect | Notes |
|---|---|
| • Your name • Your email • Your telephone • Details of your enquiry (optional tick-box to receive further marketing information via Windermere Lake Cruises) | None of this information is stored by us, unless you opt-in to receive future emails. If you do not opt-in at this stage, we will simply reply to your enquiry via email and subsequently delete your personal information. If you do opt-in for further marketing emails please see email database section below. |
Purchasing a ticket from us
When you purchase a cruise ticket from us online we ask some personal information that verifies your credit card payment information and e-ticket delivery address.
| What we collect | Notes |
|---|---|
| • Your name • Your email address for delivery of e-ticket • Your telephone number (in case we need to contact you in case of cruise cancellation) • Your postal address that your card is registered to (to process the card transaction with Stripe) | Your personal information is held on our database for 12 months after purchase on UK managed secure servers. After 12 months, this data is automatically redacted (anonymized to just a postcode). This postcode data is used for research purposes only and can never be traced back to any personal information. Your payment information is processed securely by Stripe - see their privacy policy here. |
Chatting to us via the website
When you chat to us on our website you do so via an online service provided by Chaport. Your chat session is recorded including what pages you are looking at.
| What we collect | Notes |
|---|---|
| • Your IP Address (your computer/device address on the Internet) | Your IP Address is held for 30 days and then deleted. All chats and their content are also deleted. We use the highest security settings on Chaport and are GDPR compliant They have extensive privacy and security policies in place and have been vetted by Windermere Lake Cruises. See the Chaport privacy policy here |
| Out of hours • Your name and email address | If you try and chat to us out of nornal business hours, we ask for your name and email address so that we can contact you the following day. We will reply and then delete your name and email after 30 days fom the Chaport interface. |
Subscribe & receive our marketing emails
You can subscribe to our e-newsletters when buying a ticket or when contacting us via a web form. To email you, we use a company called CreateSend. We always ask during checkout of your ticket whether you want to be contacted by us in the future and you will need to check the box to subscribe to our marketing emails.
| What we collect | Notes |
|---|---|
| • Your name • Your email address | Our email newsletters keep you up-to date with offers, promotions and news from Windermere Lake Cruises. You can opt out of receiving any further emails by clicking the ‘unsubscribe’ button on any email you receive. Your name and email address are stored securely by CreateSend. They have extensive privacy and security policies in place and have been vetted by Windermere Lake Cruises. See CreateSend privacy policy here We contacted and refreshed all of our subscriber mailing lists in May 2018 as part of our GDPR preparation. |
Personal information that is collected from other offline sources
Windermere Lake Cruises collects and stores some personal information via other offline sources. These may be via a phone call, letter or application form.
Joining or renewing our Local Resident Discount Card Scheme
Our local resident discount scheme is for anyone living in the LA or CA postcode areas is valid for 5 years.
| What we collect | Notes |
|---|---|
| • Your name • Your postal address (so we can verify your LA/CA postcode) • Your email address (optional) • Your opt-in via tick box to receive marketing emails. • A paper copy of your application with your signature on | Your information is held on file for 5 years so that we can verify your membership and apply discounts when you cruise with us. We also keep your address on file so duplicate/replacement cards can be re-issued quickly and efficiently. After 5 years, your information is deleted from our secure UK based servers. We will never use your personal data for marketing purposes unless you have opted in on the paper application form. |
Making a group/charter/buffet cruise booking over the phone
If you have made a group, private charter or buffet cruise booking over the phone then we keep the information on our internal booking management system.
| What we collect | Notes |
|---|---|
| • Your name • Your postal address (to send you your booking confirmation or invoice you by post) • Your email address (to send booking confirmation via email) • Your mobile phone number to contact you if we need to make any last-minute changes to your booking. | Your information is held securely on a UK based server for 2 years from your original booking date. After 2 years, all your data is deleted. |
Use of your information by third parties
Windermere Lake Cruises Ltd does not sell or pass on your personal details to third parties without your consent, except in the following, highly unlikely, instances:
- where it is required by applicable law or pursuant to a court or similar order
- where it is required urgently to prevent serious loss or damage to property of Windermere Lake Cruises Ltd
- where it is required for the purposes of obtaining legal advice or for the purposes of, or in the course of, legal proceedings to which Windermere Lake Cruises Ltd is a party or a witness.
Partner organisations that have access to your data
Some companies that we work with do have access to some of your data, however they won’t do this unless they have been instructed by us to do so. These companies also comply with GDPR regulations and have been vetted by Windermere Lake Cruises for their security and privacy policies. The trusted companies that may have access to some personal data are listed below.
| Name and address of company | Relationship to Windermere Lake Cruises | What information they can access |
|---|---|---|
| Winander Leisure Ltd. Winander House Glebe Road Bowness-on-Windermere Cumbria LA23 3HQ | Winander Leisure Ltd. is the parent company of Windermere Lake Cruises and has employees that support the back office and administrative functions of Windermere Lake Cruises. | • Web browsing data • online sales database • Email marketing lists • Bookings database • Live chat information |
| A Digital Ltd. Unit 2 Meadowbank Business Park Shap Road Kendal Cumbria LA9 6NY | A Digital have developed our website and online booking back-end applications and database. They provide ongoing support and enhancements to our website and online bookings database. https://adigital.agency/ | • Online sales database • Web browsing data • Email marketing lists |
| Lucky Orange Ltd. 8680 W 96th St, Overland Park, KS 66212 | Lucky Orange provide analytics & live chat functionality on our website. View their privacy policy | • Your IP Address |
| Oblyt Ltd. 4 The Barns Woodcroft, Haverthwaite, Ulverston Cumbria LA12 8AE | Oblyt have developed and provide support and enhancements to our bookings database and application. | • Bookings database |
| Sage Pay Europe Ltd. North Park Newcastle upon Tyne NE13 9AA | Sagepay are our online payment gateway and they process our online payments. View their privacy policy | • Online transaction data |
| Google Inc., 1600 Amphitheatre Parkway, Mountain View, United States, CA 94043 | Providing anonymous analytics data from our website. View their privacy policy | • Anonymous browsing data |
| Lakeland Motor Museum Winander House Glebe Road Bowness-on-Windermere Cumbria LA23 3HQ | Lakeland Motor Museum is the sister company to Windermere Lake Cruises. We share group booking information with the museum staff at the museum site in Backbarrow, Cumbria. | • Bookings database |
Your rights and how to get in touch
We hope this privacy policy clearly shows our commitment to being transparent about what personal data we collect, store and with your permission, how we use it to keep in touch. It also shows how long we hold the data before deleting it.
Under GDPR regulations, you are entitled to contact us directly to see what personal information we store about yourself, or modify or delete this information.
- If you would like to use this facility, please contact us via mail@windermere-lakecruises.co.uk or 015394 43360.
- You can find out more about your rights as an individual at this website
Image Credits: Thanks to the following people for their icons shared using Creative Commons from Noun Project: Email icon - Galaxicon | Ticket icon - Deemak Daksina | Card icon - Gregor Cresnar | Phone icon - Adrian Coquet | Data icon - Nirbhay | Security icon - Gregor Cresnar | Person icon - Gregor Cresnar | Shield icon - Adrian Coquet |
